Indigo: Publisher? We lost their phone number…
Further to my quest to find out why I was overcharged by Chapters/Indigo. herewith is today’s correspondence.
My Indigo contact, Ms. Lynn 25210, now tells me that Indigo – Canada’s largest book retailer – doesn’t actually have an e-mail address for Putnam Publishing – a branch of the largest book publisher on the planet.
Really, I don’t make this stuff up. Â Or this:
Canadian publishers incur costs that are unique to Canada. Therefore, there would not be a 25% mark up on the book.
Go ahead, read it twice – it still doesn’t make sense.
Here’s today’s exchange:
Dear Barry Rueger,
Thank you for contacting Chapters Indigo Online regarding the price of Canadian books.
Canadian publishers incur costs that are unique to Canada. Therefore, there would not be a 25% mark up on the book.
Unfortunately, we do not have the e-mail address for Putnam Publishing, and, we apologize for any inconvenience this may cause.
We apologize for any inconvenience you have experienced. If you require any additional assistance, please feel free to contact us.
Thank you for choosing Chapters Indigo Online. Books, Music, Movies and More.
Sincerely,
Lynn 25210
Customer Service Team
Chapters Indigo Online
http://www.chapters.indigo.ca
I replied:
Hi Lynn,
“Canadian publishers incur costs that are unique to Canada. Therefore, there would not be a 25% mark up on the book.”
I’m not sure those two sentences makes sense.  First of all, the book in question was  printed in the US.  Aside from some marginal border costs what additional expenses would the Canadian distributor/publisher face that would not also be faced by American publishers?
Second, there certainly is a 25% markup on the book – the Canadian price is 25% higher than the US price.
Into whose pocket does that money flow?
Thanks once again.  Perhaps one of your superiors can provide the contact e-mail for Putnam Publishing?  You do business with them, so obviously have that information at hand.
Barry











